Privacy policy

This website is run by Voltnet Smart Solution Systems LLC (“VoltNet”, “we”, “us”), M02, Building No. 14, Hifayif 14 St., Al Nahyan, Abu Dhabi, United Arab Emirates. We decide how personal data collected through voltnet.net is used, and we are responsible for it.

This policy is written to follow the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

Only what you choose to send us, plus the basic technical data that every website receives.

• Quote requests: property type, the systems you are interested in, project stage, city, timing, your notes, your name and phone number, your email address if you give it, how you prefer to be contacted, and any photos, drawings or documents you upload.
• Messages from the contact form: your name, phone number, email address, topic and message.
• When you WhatsApp, call or email us: your contact details and what you tell us.
• Website use: pages viewed, buttons and links used (for example the WhatsApp and call buttons, and each quote step), device and browser type, and approximate location (country or city) based on your IP address. This comes from Google Analytics.
• Security data: your IP address and browser details, used by our hosting and form providers to keep the site safe. To limit spam, the quote form keeps a scrambled, one-way (hashed) version of your IP address for 7 days.

Please don’t include sensitive personal data, such as health or financial details, in messages or uploads. Photos of your property are welcome; where you can, keep people out of them.

• To reply to your request or message and arrange a site visit.
• To prepare a quotation and, if you go ahead, to plan and deliver the work.
• To email you a confirmation when you request a quote, if you give us your email address.
• To understand how the website is used and improve it.
• To protect the website and our forms from spam and abuse, and to meet our legal obligations.

We process your data because you asked us to (to answer you and prepare a quote before any contract), because the law requires it, or, for analytics and security, to run and improve the website. Where the law requires your consent, we ask for it, and you can withdraw it at any time.

We do not sell personal data, and we do not use it to make automated decisions about you.

Only the service providers that run the website and our communications, and only what each one needs:

• Vercel, which hosts the website.
• Supabase, which stores form submissions and uploaded files and runs our forms. Its servers for our project are in Sydney, Australia.
• Resend, which sends our email notifications and quote confirmations.
• Microsoft, which hosts our email.
• Google, for Google Analytics. Google also receives data when you open our Google Maps or Google reviews links.
• WhatsApp (Meta), when you choose to message us on WhatsApp.

We may also share data when the law requires it, for example with a court or a government authority, or to protect our legal rights.

Some of these providers store or process data outside the UAE, including in Australia and the United States. Each one processes it under its own data-protection terms, and we send only what the service needs.

When you first visit, a short notice asks whether we may use Google Analytics cookies. Until you choose Accept, none are set: Google Analytics then receives only cookieless signals (such as a page being viewed), without an identifier that recognises you or your device, which Google uses to estimate visits. You can change your choice at any time with “Cookie settings” at the bottom of every page; choosing Decline also removes Google Analytics cookies already set.

We keep cookies and browser storage to a minimum:

• Only if you choose Accept: Google Analytics sets cookies (named _ga and _ga_ followed by an ID) to count visits and tell new visitors from returning ones. They last up to 2 years.
• Your cookie choice itself is kept in your browser’s local storage (named vn-consent), so we do not ask again on every page. It holds only the choice and the date you made it.
• Our hosting provider may set a short-lived security cookie when it checks that traffic comes from a real browser.
• While you fill in the quote form, your answers are kept in your browser’s session storage, so a reload does not lose them. They are removed when you send the request or close the tab.

We do not use advertising cookies. You can block or delete cookies in your browser settings, and you can turn off Google Analytics with Google’s opt-out browser add-on (opens in a new tab). The website works without them.

Our fonts and the office map image are served from our own website, so viewing them does not send your data to anyone else.

• Quote requests and their files: 24 months from the day you send them, then deleted automatically.
• Messages from the contact form: 24 months, then deleted automatically.
• Files added to a quote request that was never sent: deleted automatically, usually within a few days.
• The hashed IP address used against spam: 7 days.
• Google Analytics data: no longer than 14 months.
• Emails and WhatsApp conversations: as long as we need them to answer you and support your project.
• If your project goes ahead, we keep contract, invoice and handover records for as long as UAE law requires.

You can ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct data that is wrong or incomplete;
• delete your data, unless we have to keep it by law;
• restrict or stop some uses, such as analytics;
• send your data to you, or to another provider, in a common format;
• withdraw a consent you gave us.

Email contactus@voltnet.net with the subject “Privacy request”. We may ask you to confirm your identity first, and we reply within the time the law requires.

If you are not happy with our answer, you can complain to the UAE Data Office.

The website uses HTTPS. Form submissions and uploaded files are kept in a private database and file store that only our team can access, and files are opened through links that expire. No system is completely secure, so please send only what your request needs.

This website is meant for adults arranging work on a property. We do not knowingly collect data from anyone under 18. If you think a child has sent us personal data, email us and we will delete it.

We update this page when our practices change and show the date of the last change at the top. If a change is significant, we will also say so on the website.

Questions about this page: email contactus@voltnet.net, call +971 2 641 1451, or write to us at M02, Building No. 14, Hifayif 14 St., Al Nahyan, Abu Dhabi, United Arab Emirates.